MirrorThink: Special Terms & Policies

Business Name

SCITODATE B.V.

Headquarters

Bos en Lommerplein 280, 1055 RW, The Netherlands

Chamber of Commerce Number

68865880

VAT Number

NL857624301B01

MirrorThink AI Chat Agent

SCITODATE B.V. offers a cutting-edge AI chat agent known as MirrorThink, designed specifically for the science and engineering sectors. MirrorThink leverages artificial intelligence to provide professional researchers with accurate and detailed answers, addressing highly technical day-to-day problems. Integrated with an extensive library of scientific articles and patents, MirrorThink ensures that users have access to comprehensive and authoritative information, enhancing research efficiency and effectiveness.

Customer Service Contact Details

For any inquiries or assistance, customers can reach the Scitodate Support Center through the following link: Scitodate Support Center.

Return Policy and Process

SCITODATE B.V. offers a flexible subscription service for MirrorThink, where users can select the amount they wish to pay each month based on their support for the project. Users can cancel their subscription at any time, retaining access to the service until the next payment date.

General Policy: Returns or refunds for the first month's payment are generally not allowed. An indefinite free trial is available for scientists, allowing users to assess the service before committing to a paid subscription. The free trial includes the core capabilities of MirrorThink, such as integration with scientific data, but comes with certain limitations compared to the paid version. Users can cancel future payments at any time, ensuring control over their subscription.

The monthly subscription rate has a minimum amount, which may vary based on evolving demand and costs. SCITODATE B.V. strives to keep MirrorThink affordable and useful to as many professional scientists and engineers as possible.

Exceptional Cases: SCITODATE B.V. is open to reviewing exceptional cases, such as large accidental payments or well-justified claims that the product did not deliver on expectations. To request a review for an exceptional case:

  • Contact the SCITODATE Support Center through the provided link.

  • Submit your claim, detailing the issue and providing any relevant evidence.

  • The request will be processed according to Stripe's standard procedures for handling disputes and refunds.

Refund and Dispute Policy

SCITODATE B.V. is committed to ensuring customer satisfaction and addressing any issues that may arise with the MirrorThink subscription service. Our refund and dispute policy is designed to handle concerns fairly and transparently.

Refund Conditions:

  • Generally, refunds for the first month's payment are not permitted due to the availability of an indefinite free trial for users to evaluate the service.

  • Users can cancel their subscription at any time, with no further charges after the current billing cycle.

  • Refund requests for exceptional cases, such as large accidental payments or well-justified claims of unmet expectations, will be considered on a case-by-case basis.

Dispute Resolution Process:

Initiate a Dispute: Contact the SCITODATE Support Center through the provided link to initiate a dispute or refund request. Alternatively, submit a claim directly through Stripe's dispute resolution system. Provide detailed information about the issue, including any relevant evidence or documentation.

  • Review Process: SCITODATE B.V. will review the submitted claim and evaluate its validity. Claims submitted through Stripe will follow Stripe's standard procedures for handling disputes and refunds.

  • Resolution: If the claim is approved, the refund will be processed promptly. If additional information is required, the customer will be contacted to provide further details.

SCITODATE B.V. aims to resolve all disputes amicably and efficiently, ensuring that our customers receive the support and resolution they need.

Cancellation Policy

SCITODATE B.V. provides a straightforward and flexible cancellation policy for the MirrorThink subscription service. Users can cancel their subscription at any time without incurring additional charges beyond the current billing cycle.

How to Cancel:

  • Access Account Settings: Users can manage their subscription through the Settings page on the MirrorThink platform. The Settings page provides a direct link to Stripe, where the subscription can be managed.

  • Cancellation Steps: Log in to your MirrorThink account. Navigate to the Settings page and click on the subscription management link. Follow the instructions on Stripe’s platform to cancel your subscription.

Post-Cancellation Access: After cancellation, users will retain access to MirrorThink until the end of the current billing period. No further payments will be processed once the cancellation is complete.

Reactivation: Users can reactivate their subscription at any time by logging into their account and selecting a subscription plan.

SCITODATE B.V. aims to provide a hassle-free cancellation process, ensuring that users have full control over their subscriptions.

Legal or Export Restrictions

SCITODATE B.V. operates in compliance with all applicable international trade regulations and legal requirements. The use and distribution of the MirrorThink service are subject to the following restrictions:

Compliance with Laws: Users must comply with all applicable local, national, and international laws and regulations regarding the use of the MirrorThink service.

Export Control Regulations: MirrorThink is subject to export control laws and regulations of the Netherlands and the European Union. Users agree not to export, re-export, or transfer MirrorThink to any country or individual prohibited by these regulations.

Prohibited Uses: The service must not be used for any activities related to the development, production, or use of nuclear, chemical, or biological weapons or missile technology. Users must not use MirrorThink to engage in any illegal or fraudulent activities.

By using MirrorThink, users acknowledge and agree to comply with these legal and export restrictions. Failure to adhere to these requirements may result in suspension or termination of access to the service.

Terms and Conditions of Promotions

SCITODATE B.V. may offer various promotions to enhance the user experience and provide additional value to our customers. The following terms and conditions apply to all promotional offers:

Eligibility: Promotions are available to new and existing users who meet the specified criteria for each promotion. Eligibility requirements will be clearly stated in the promotional materials.

Duration: Each promotion will have a specified start and end date, which will be communicated in the promotional materials. Promotions are valid only within the specified timeframe and cannot be applied retroactively.

Limitations: Promotions may be subject to limitations, such as a maximum discount amount or a cap on the number of users who can redeem the offer. Promotions cannot be combined with other offers unless explicitly stated.

Redemption: To redeem a promotion, users must follow the instructions provided in the promotional materials. Some promotions may require the use of a promo code, which must be entered during the subscription or purchase process.

Cancellation and Modifications: SCITODATE B.V. reserves the right to cancel or modify any promotion at any time without prior notice. Any changes to promotions will be communicated to affected users as soon as possible.

Additional Terms: Additional terms and conditions may apply to specific promotions. These will be detailed in the promotional materials and must be agreed to by the user to redeem the offer.

By participating in any promotion, users agree to abide by these terms and conditions. Scitodate B.V. strives to ensure that all promotions are conducted fairly and transparently.

Transaction Currency

SCITODATE B.V. accepts payments in multiple currencies to accommodate our international customer base. The primary currencies for transactions are EUR (Euros) and USD (United States Dollars).

Currency Conversion: In addition to EUR and USD, other international currencies may be accepted through Stripe's currency conversion system. The exact amount charged in the user's local currency will depend on the current exchange rates and any applicable conversion fees as determined by Stripe.

Billing Information: All transactions will be processed in the currency selected at the time of subscription or purchase. Users will receive billing information and receipts in the selected currency, ensuring clarity and transparency in all financial dealings.

SCITODATE B.V. strives to provide a seamless and convenient payment experience for all users, regardless of their location.

Security Capabilities and Policy for Transmission of Payment Card Details

SCITODATE B.V. is committed to ensuring the highest level of security for our users' payment card details. We employ robust security measures to protect financial information during transmission and storage.

Encryption and Security Protocols: All payment card details are transmitted using industry-standard encryption protocols, such as Secure Socket Layer (SSL) and Transport Layer Security (TLS), to ensure data privacy and integrity. Payment information is processed securely through Stripe, a PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processor.

Data Handling: SCITODATE B.V. does not store full payment card details on our servers. All sensitive payment information is securely stored and managed by Stripe. Stripe’s security measures include encryption of card details, tokenization to protect sensitive information, and regular security audits to maintain compliance with the highest security standards.

User Responsibilities: Users are encouraged to maintain the confidentiality of their account information and use strong, unique passwords to prevent unauthorized access. Any suspicious activity or unauthorized transactions should be reported immediately to the Scitodate Support Center.

By implementing these security measures, SCITODATE B.V. ensures that users can trust the safety and integrity of their financial transactions with MirrorThink.

Consumer Data Privacy Policy

SCITODATE B.V. is dedicated to protecting the privacy and personal data of our users. We adhere to the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure that user information is handled with the utmost care and security.

Data Collection and Usage: We collect and use personal data only for purposes that are explicitly stated and agreed upon by the user. This includes, but is not limited to, providing and improving the MirrorThink service, processing transactions, and communicating with users. The types of data collected may include contact information, payment details, and usage data related to the MirrorThink service.

Data Storage and Security: Personal data is stored securely and processed in accordance with GDPR requirements. We implement appropriate technical and organizational measures to protect data from unauthorized access, disclosure, alteration, or destruction. Data is only accessible to authorized personnel who require access to perform their duties.

User Rights: Users have the right to access, correct, delete, and restrict the processing of their personal data. They can exercise these rights by contacting the Scitodate Support Center. Users also have the right to data portability and the right to object to the processing of their data under certain conditions.

Cookies and Tracking: Our website and services use cookies and similar technologies to enhance user experience and analyze site usage. Detailed information about our cookie policy is available on our website.

Privacy Policy Details: For comprehensive information on how we handle user data, please refer to our detailed privacy policy available at Scitodate Legal.

By using MirrorThink, users acknowledge and agree to the terms outlined in this privacy policy and the detailed policy available on our website.

Version 2024-01